Complaints Policy

About This Complaints Policy

Radon Mitigation York PA is operated as a marketing website for the featured service provider, a local, independently owned radon mitigation business. This policy covers complaints about this website. Complaints about the price, quality, scheduling, or performance of work must be directed to the provider that performed the work, since Radon Mitigation York PA does not perform, supervise, or guarantee that work. We still want to hear about serious concerns, since it helps us evaluate our marketing arrangement with the featured service provider.

How to Submit a Complaint

You can reach us by phone at 717-417-9646 or by email at contact@radonremediationyorkpa.com. Please include your name, the featured service provider, a description of the issue, and whether you have already contacted that provider directly, so we can look into it promptly.

How We Handle Complaints

Every complaint about this website is reviewed fairly and without bias. We will acknowledge it, look into what happened, and keep you informed. For complaints about the featured service provider's work, we cannot resolve the underlying dispute, since that is between you and the provider, but we will record the complaint and may share it with the provider or reconsider our marketing arrangement with them.

Resolution

For complaints about this website, our goal is a fair outcome, and we will explain our reasoning if we are unable to fully resolve an issue to your satisfaction. For complaints about the featured service provider's work, resolution is between you and that provider. See our Terms of Service for guidance on verifying their licensing and insurance before hiring them.

Record Keeping and Improvement

We keep records of complaints, including those involving the featured service provider, and use this information to evaluate our marketing arrangement with them.